Spire Support

We are dedicated to creating strong, reliable, lasting relationships with every client we work with. And client support is a big part of that vision. When you work with Spire, you’re investing in a team that will go the distance with you, for the life of your system. Anything you need, we’re there.

 

Phone Support: 248.544.0072
Email Support: support@spireintegrated.com
If you are a Spire Premium Support member, please use your dedicated phone and email contacts.

Quick “How-To” Support

These videos from Savant go a long way to get you comfortable with your system or troubleshoot when needed.

 
 

Choose a team that knows what it takes to make things beautiful, and make them work. That’s Spire.

Great service makes all the difference:

 
 

INDUSTRY “STANDARD SERVICE”

  • Clients call personal cell phones

  • Unreliable, inconsistent results

  • One size fits all solutions

  • An exercise in damage control and “putting out fires”

 

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THE SPIRE PROMISE

  • Dedicated phone and email support
    7 days / week

  • Premium options available:
    Priority & Proactive

  • Preventative care, and solutions based on your system, your needs, and your preferences

 
 

There is one question every homeowner or contractor should ask when working with technology (but most never ask): “What is your support policy?”

 

Go even further and ask the toughest questions:

– What are your hours of support?
– Do you offer any options for remote support and weekend support on site?
– What happens if I need support after hours?
– How long after the system is installed will you support us?

The home technology industry is full of very smart and talented people who know how to sell, design, and install very complex systems. Unfortunately, too many firms tend to forget that these systems will need to be supported, maintained and somewhere along the way, updated. Most companies do not think long-term, they just think about right now: make the sale and install something that will work right away, even if it cannot be maintained long-term.

THIS IS NOT THE SPIRE WAY. INSTEAD, BE SPIRE “SUPPORT APPROVED”:
We believe in the concept of “support approved projects”. This means the project is designed from day one to be easily maintained, supported, and able to accommodate future updates. We also believe in making sure our clients get support whenever they need it, not just during our regular business hours. We have a department entirely dedicated to supporting your system during the day AND after-hours and weekends, when you’ll most often be using the technology in your home.